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Customer Support Administrator [ Part Time ] Jobs Ads. Of May 2 2007
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We are looking for Customer Support Administrator.
A fantastic opportunity has arisen within our Customer Support Centre Team in Leicester for an Administrator. The purpose of this role is to provide administration processing support to our internal and external customers whilst delivering the highest standard of customer care.
This is a part-time role 21 hours per week- preferably Wednesday to Friday
The candidate will be responsible for Achievement of agreed quality measures. To ensure that work is completed to a high standard, Achievement of agreed productivity measures to ensure that the Customer Support Centre Team process all work within the set SLA's, To complete all weekly, monthly and annual tasks to high standard and within the agreed timescales set by our business.
And also To have a comprehensive knowledge of all of the databases and systems required to do the role, Provide excellent service to both our internal and external customers at all times, To support other areas of the business to provide excellent customer service, Contribution of new ideas to ideas to improve processes and efficiency, Responsibility for contribution to own personal development plan. To be complient with FSA standards and the Data Protection act at all times.To complete the incoming Administration work within the agreed SLA's. To support the Call Centre Team with the incoming calls into the area, to provide excellent customer service
,To support the sales teams with their administrative queries.
The candidate should be Self motivated, Customer service experience to include accurate, ministration processing, Well organised and manages time effectively, Able to work under pressure, Responds positively to challenges and change, Open and responsive to feedback, Systems knowledge, Compliance regulations, Business processes within the teams and department
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| Company |
AXA (UK) Limited
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City
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Leicestershire
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| Country |
United Kingdom / UK / England / Great Britain
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